Refund policy

We accept returns on eligible handmade items only. Made-to-order items are not eligible for return, except in cases of damage or defect.

Jewellery
For hygiene reasons, jewellery items cannot be returned unless they arrive damaged or defective.

Return window
You have 30 days from the date you receive your item to request a return.

How to start a return:
Please email us at amaretuttoaustralia@gmail.com to request a return authorisation. Items sent back without prior approval will not be accepted.

Return shipping
Return shipping costs are the customer's responsibility, except where the item is damaged, defective, or incorrect.

Where to send returns:
Once your return is approved, we'll provide you with a return shipping address (Australian address) and instructions. Please do not return anything before receiving approval and the address details.

Eligibility criteria
To be eligible for a return, your item must be:
• In the same condition you received it—unworn/unused, with tags, and in original packaging  
• Accompanied by your receipt or proof of purchase

Damaged, incorrect or faulty items
Please inspect your order on arrival and contact us immediately at amaretuttoaustralia@gmail.com if an item is defective, damaged or incorrect. These items are eligible for return or replacement regardless of product type.

Exceptions / non-returnable items:
We do not accept returns for:
• Made-to-order items (unless damaged or defective)  
• Jewellery (unless damaged or defective)  
• Custom or personalised products  
• Sale items or gift cards  

Exchanges
If you need a different item, please submit a return request as above. Once your return is accepted, place a new order for the replacement item. Please note that made-to-order items cannot be exchanged.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification